Q: When attempting to login to the Virtual Matrix, why do I get a “Cannot connect to Virtual Matrix” message?

A: The Control Panel is unable to establish a TCP/IP data connection with the Virtual Matrix. Check the Control Panel Configuration to ensure the ‘Control Panel IP Address’ is valid and represents a valid and active network connection. Ensure that the ‘Virtual Matrix IP Address’ is entered exactly as provided with the designated port number. For example, the correct Virtual Matirx IP Address for the image to the right is:192.168.1.1:1000, causing the error. If this information is correct, then check to ensure a corporate firewall is not blocking the designated TCP/IP data port.